Thank you for using Rating Monster. These Terms of Service are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Rating Monster website at www.ratingmonster.com and any related mobile or software applications.
These Terms are effective for all existing and future Rating Monster customers to manage their claimed business listings.
In order to use the Services, you must first agree to the Terms. You can accept the Terms by :
Clicking to accept or agree to the Terms, where it is made available to you by Rating Monster in the user interface for any particular Service; or
Actually using the Services. In this case, you understand and agree that Rating Monster will treat your use of the Services as acceptance of the Terms from that point onwards.
You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations,affirmations, representations, and warranties set forth in these Terms.
Compliance with Laws. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).
Rating Monster may vary or amend or change or update these Terms,from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Rating Monster Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms..
Rating Monster is constantly evolving in order to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services which Rating Monster provides, may require affecting certain changes in it, therefore, Rating Monster reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.
You acknowledge and agree that if Rating Monster disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content, which is contained in your account.
In our effort to continuously improve the Rating Monster Platform and Services, we undertake research and conduct experiments from time to time on various aspects of the Services and offerings, including our apps, websites, user interface and promotional campaigns. As a result of which, some Customers may experience features differently than others at any given time. This is for making the Rating Monster Platform better, more convenient and easy to use, improving Customer experience, enhancing the safety and security of our services and offerings and developing new services and features.
By using Rating Monster's Services you agree to the following disclaimers:
The Content on these Services is for informational purposes only. Rating Monster disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. Rating Monster reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice.. Unless stated otherwise, all pictures and information contained on these Services are believed to be owned by or licensed to Rating Monster. Please email a takedown request (by using the "Contact Us" link on the home page) to the webmaster if you are the copyright owner of any Content on these Services and you think the use of the above material violates Your copyright in any way. Please indicate the exact URL of the webpage in your request. All images shown here have been digitized by Rating Monster. No other party is authorized to reproduce or republish these digital versions in any format whatsoever without the prior written permission of Rating Monster.
Rating Monster reserves the right to charge a subscription and/or membership and/or a convenience fee from a Customer, by giving reasonable prior notice, in respect of any product, service or any other aspect of the Rating Monster Platform anytime in future.
Rating Monster may from time to time introduce referral and/or incentive based programs for its Customers (Program). These Program(s) may be governed by their respective terms and conditions. By participating in the Program, Customers are bound by the Program terms and conditions as well as the Rating Monster Platform terms. Further, Rating Monster reserves the right to terminate / suspend the Customer's account and/or credits / points earned and/or participation of the Customer in the Program if Rating Monster determines in its sole discretion that the Customer has violated the rules of the Program and/or has been involved in activities that are in contravention of the Program terms and/or Rating Monster Platform terms or has engaged in activities which are fraudulent / unlawful in nature. Furthermore, Rating Monster reserves the right to modify, cancel and discontinue its Program without notice to the Customer.
Rating Monster Customer Account Including 'Claim Your Business Listing' Access
You must create an account in order to use some of the features offered by the Services, including without limitation to 'claim your business listing' on the Services. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account.
You must create an account in order to use some of the features offered by the Services, including without limitation to 'claim your business listing' on the Services. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account.
You may also be able to register to use the Services by logging into your account with your credentials from certain third party social networking sites (e.g., Facebook). You confirm that you are the owner of any such social media account and that you are entitled to disclose your social media login information to us. You authorize us to collect your authentication information, and other information that may be available on or through your social media account consistent with your applicable settings and instructions.
In creating an account and/or claiming your business' listing, you represent to us that all information provided to us in such process is true, accurate and correct, and that you will update your information as and when necessary in order to keep it accurate. If you are creating an account or claiming a business listing, then you represent to us that you are the owner or authorized agent of such business. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts or business listings except as otherwise authorized by us, or provide or use false information to obtain access to a business' listing on the Services that you are not legally entitled to claim. You acknowledge that any false claiming of a business listing may cause Rating Monster or third parties to incur substantial economic damages and losses for which you may be held liable and accountable.
Others Terms
In order to connect you to certain businesses, we provide value added telephony services through our phone lines, which are displayed on the specific business listing page on the Rating Monster Platform, which connect directly to business' phone lines.
You agree to use the data owned by Rating Monster (as available on the Services or through any other means like API etc.) only for personal use/purposes and not for any commercial use (other than in accordance with 'Claim Your Business Listing' access) unless agreed to by/with Rating Monster in writing.
You agree not to access (or attempt to access) any of the Services by any means other than the interface that is provided by Rating Monster, unless you have been specifically allowed to do so, by way of a separate agreement with Rating Monster. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). You shall not delete or revise any material or information posted by any other Customer(s), shall not engage in spamming, including but not limited to any form of emailing, posting or messaging that is unsolicited.
Your License to Rating Monster Content
We grant you a personal, limited, non-exclusive and non-transferable license to access and use the Services only as expressly permitted in these Terms. You shall not use the Services for any illegal purpose or in any manner inconsistent with these Terms. You may use information made available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of Rating Monster Content in whole or in part except as expressly authorized by us. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to the Services, Rating Monster Content or our IP Rights.
Any violation by you of the license provisions contained in this Section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright and other IP Rights infringement depending on the circumstances.
Representations Regarding Your or Customer Content
You are responsible for Your Content. You represent and warrant that you are the sole author of, own, or otherwise control all of the rights of Your Content or have been granted explicit permission from the rights holder to submit Your Content; Your Content was not copied from or based in whole or in part on any other content, work, or website;; Your Content is truthful and accurate; and Your Content does not violate the Guidelines and Policies or any applicable laws.
If Your Content is a review, you represent and warrant that you are the sole author of that review; the review reflects an actual trade experience that you had; you were not paid or otherwise remunerated in connection with your authoring or posting of the review; and you had no financial, competitive, or other personal incentive to author or post a review that was not a fair expression of your honest opinion.
You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by our Customers and do not guarantee the accuracy, integrity or quality of any Content. You acknowledge and agree that Content posted by Customers and any and all liability arising from such Content is the sole responsibility of the Customer who posted the content, and not Rating Monster.
Content Removal
We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Customers in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Further, the Business reserves the right to delete any images and pictures forming part of Customer Content, from such Business's listing page at its sole discretion.
Third Party Content and Links
We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to from the Services. We do not screen or investigate third party material before or after including it on our Services.
We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that Rating Monster is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.
Third party content, including content posted by our Customers, does not reflect our views or that of our parent, subsidiary, affiliate companies, branches, employees, officers, directors, or shareholders. In addition, none of the content available through the Services is endorsed or certified by the providers or licensors of such third party content. We assume no responsibility or liability for any of Your Content or any third party content
You further acknowledge and agree that Rating Monster is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.
Customer Reviews
Customer reviews or ratings for businesses do not reflect the opinion of Rating Monster. Rating Monster receives multiple reviews or ratings for businesses by Customers, which reflect the opinions of the Customers. It is pertinent to state that each and every review posted on Rating Monster is the personal opinion of the Customer/reviewer only. Rating Monster is a neutral platform, which solely provides a means of communication between Customers/reviewers including Customers or business owners/representatives with access to business page. The advertisements published on the Rating Monster Platform are independent of the reviews received by such advertisers.
We are a neutral platform and we don't arbitrate disputes, however in case if someone writes a review that the business does not consider to be true, the best option for the business representative would be to contact the reviewer or post a public response in order to clear up any misunderstandings. If the business believes that any particular Customer's review violates any of the Rating Monster' policies, the business may write to us at info@ratingmonster.com and bring such violation to our attention. Rating Monster may remove the review in its sole discretion if review is in violation of the Terms, or content guidelines and policies or otherwise harmful to the Services
Content Guidelines
You represent that you have read, understood and agreed to our Guidelines and Polices related to Content
Privacy Policy
You represent that you have read, understood and agreed to our Privacy Policy. Please note that we may disclose information about you to third parties or government authorities if we believe that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms and Privacy Policy; (iii) comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process/notice served on us; or (iv) protect our rights, reputation, and property, or that of our Customers, affiliates, or the general public
Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content (including review) or engage in any activity that, in our sole discretion:
Violate our Guidelines and Policies;
Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, profane, obscene, libellous, hateful or otherwise objectionable, invasive of another's privacy, relating or encouraging money laundering or gambling;
Constitutes an inauthentic or knowingly erroneous review, or does not address the goods and services, atmosphere, or other attributes of the business you are reviewing.
Contains material that violates the standards of good taste or the standards of the Services;
Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;
Accuses others of illegal activity, or describes physical confrontations;
Alleges any matter related to health code violations requiring healthcare department reporting. Refer to our Guidelines and Policies for more details about health code violations.
Is illegal, or violates any federal, state, or local law or regulation (for example, by disclosing or trading on inside information in violation of securities law);
Attempts to impersonate another person or entity;
Disguises or attempts to disguise the origin of Your Content, including but not limited to by: (i) submitting Your Content under a false name or false pretences; or (ii) disguising or attempting to disguise the IP address from which Your Content is submitted;
Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;
Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials;
Asserts or implies that Your Content is in any way sponsored or endorsed by us;
Contains material that is not in English or, in the case of products or services provided in foreign languages, the language relevant to such products or services;
Falsely states, misrepresents, or conceals your affiliation with another person or entity;
Accesses or uses the account of another customer without permission;
Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or electronic communications equipment;
Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;
"Hacks" or accesses without permission our proprietary or confidential records, records of another Customer, or those of anyone else;
Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);
Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;
Decompiles, reverse engineers, disassembles or otherwise attempts to derive source code from the Services;
Removes, circumvents, disables, damages or otherwise interferes with security-related features, or features that enforce limitations on use of, the Services;
Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses or circumvents other measures employed to prevent or limit access to the Services;
Collects, accesses, or stores personal information about other Customers of the Services;
Is posted by a bot;
Harms minors in any way;
Threatens the unity, integrity, defense, security or sovereignty of India or of the country of use, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
Modifies, copies, scrapes or crawls, displays, publishes, licenses, sells, rents, leases, lends, transfers or otherwise commercialize any rights to the Services or Our Content; or
Attempts to do any of the foregoing.
Is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
You acknowledge that Rating Monster has no obligation to monitor your – or anyone else's – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.
You hereby agree and assure Rating Monster that the Rating Monster Platform/Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances or other such requirements of any applicable Central, Federal State or local government or international law(s). You shall not upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, junk mail, spam mail, chain letters or any other form of solicitation, encumber or suffer to exist any lien or security interest on the subject matter of these Terms or to make any representation or warranty on behalf of Rating Monster in any form or manner whatsoever.
You hereby agree and assure you shall not use abusive and derogatory language and/or post any objectionable information that is unlawful, threatening, defamatory, or obscene. In the event you use abusive language and/or post objectionable information, Rating Monster reserves the right to suspend the chat support service and/or block your access and usage of the Rating Monster Platform, at any time with or without any notice.
Any Content uploaded by you, shall be subject to relevant laws of India and of the country of use and may be disabled, or and may be subject to investigation under applicable laws. Further, if you are found to be in non-compliance with the laws and regulations, these terms, or the privacy policy of the Rating Monster Platform, Rating Monster shall have the right to immediately block your access and usage of the Rating Monster Platform and Rating Monster shall have the right to remove any non-compliant content and or comment forthwith, uploaded by you and shall further have the right to take appropriate recourse to such remedies as would be available to it under various statutes.
Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by Rating Monster on the Services are subject to change without specific notice to you. In consideration for Rating Monster granting you access to and use of the Services, you agree that Rating Monster may place such advertising on the Services
Part of the site may contain advertising information or promotional material or other material submitted to Rating Monster by third parties or Customers. Responsibility for ensuring that material submitted for inclusion on the Rating Monster Platform or mobile apps complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers other than Rating Monster found on or through the Rating Monster Platform and or mobile apps, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. Rating Monster will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the Rating Monster Platform and mobile application.
For any information related to a charitable campaign ("Charitable Campaign") sent to Customers and/or displayed on the Rating Monster Platform where Customers have an option to donate money by way of (a) payment on a third party website; or (b) depositing funds to a third party bank account, Rating Monster is not involved in any manner in the collection or utilization of funds collected pursuant to the Charitable Campaign. Rating Monster does not accept any responsibility or liability for the accuracy, completeness, legality or reliability of any information related to the Charitable Campaign. Information related to the Charitable Campaign is displayed for informational purposes only and Customers are advised to do an independent verification before taking any action in this regard.
General Terms and Conditions
Rating Monster is not a manufacturer, seller or distributor of Products but is a rating platform and business search engine.
Rating Monster shall not be liable for any acts or omissions on part of the Store(s) including deficiency in service, wrong delivery of order / order mismatch, quality, incorrect pricing, deficient quantity, time taken to prepare or deliver the order, etc.
For the Customers in India, it is hereby clarified by Rating Monster that the liability of any violation of the applicable rules and regulations made thereunder shall solely rest with the sellers/brand owners, vendors, Store(s), importers or manufacturers.
Disclaimer of Warranties
You Acknowledge And Agree That The Services Are Provided "as Is" And "as Available" And That Your Use Of The Services Shall Be At Your Sole Risk. To The Fullest Extent Permitted By Applicable Law, Rating Monster, Its Affiliates And Their Respective Officers, Directors, Employees, Agents, Affiliates, Branches, Subsidiaries, And Licensors ("rating Monster Parties") Disclaim All Warranties, Express Or Implied, In Connection With The Services Including Mobile Apps And Your Use Of Them. To The Fullest Extent Permitted By Applicable Law, The Rating Monster Parties Make No Warranties Or Representations That The Services Have Been And Will Be Provided With Due Skill, Care And Diligence Or About The Accuracy Or Completeness Of The Services' Content And Assume No Responsibility For Any (i) Errors, Mistakes, Or Inaccuracies Of Content, (ii) Personal Injury Or Property Damage, Of Any Nature Whatsoever, Resulting From Your Access To And Use Of The Services, (iii) Any Unauthorized Access To Or Use Of Our Servers And/or Any And All Personal Information Stored Therein, (iv) Any Interruption Or Cessation Of Transmission To Or From The Services, (v) Any Bugs, Viruses, Trojan Horses, Or The Like Which May Be Transmitted To Or Through The Services Through The Actions Of Any Third Party, (vi) Any Loss Of Your Data Or Content From The Services And/or (vii) Any Errors Or Omissions In Any Content Or For Any Loss Or Damage Of Any Kind Incurred As A Result Of The Use Of Any Content Posted, Emailed, Transmitted, Or Otherwise Made Available Via The Services. Any Material Downloaded Or Otherwise Obtained Through The Use Of The Services Is Done At Your Own Discretion And Risk And You Will Be Solely Responsible For Any Damage To Your Computer System Or Other Device Or Loss Of Data That Results From The Download Of Any Such Material. The Rating Monster Parties Will Not Be A Party To Or In Any Way Be Responsible For Monitoring Any Transaction Between You And Third-party Providers Of Products Or Services. You Are Solely Responsible For All Of Your Communications And Interactions With Other Customers Of The Services And With Other Persons With Whom You Communicate Or Interact As A Result Of Your Use Of The Services. No Advice Or Information, Whether Oral Or Written, Obtained By You From Rating Monster Or Through Or From The Services Shall Create Any Warranty Not Expressly Stated In The Terms. Unless You Have Been Expressly Authorized To Do So In Writing By Rating Monster, You Agree That In Using The Services, You Will Not Use Any Trade Mark, Service Mark, Trade Name, Logo Of Any Company Or Organization In A Way That Is Likely Or Intended To Cause Confusion About The Owner Or Authorized User Of Such Marks, Names Or Logos.
Indemnification
You agree to indemnify, defend, and hold harmless the Rating Monster Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with: (i) Your Content, (ii) your unauthorized use of the Services, or products or services included or advertised in the Services; (iii) your access to and use of the Services; (iv) your violation of any rights of another party; or (v) your breach of these Terms, including, but not limited to, any infringement by you of the copyright or intellectual property rights of any third party. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
You can delete your account at any time by contacting us via the "Contact Us" link at the bottom of every page
We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your: (i) violation of these Terms; or (ii) lack of use of the Services. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services
Details of the Company
Legal Entity Name: Rating Monster
Application: www.ratingmonster.com (“Website”)
Contact Details: info@ratingmonster.com